Airstream ServiceGreat Customer Service in the service department. Had a unique issue with the Airstream inverter and Brian along with Taylor worked me in to the schedule. While I was waiting they gave me updates frequently. Their approach to me as a customer felt like they had just graduated from a highly rated customer service program. I am so appreciative for their attention to my needs. - WR
friendly, knowledgable and helpful peopleWe have owned a pop up camper for many years & late this past summer decided to move up to a lightweight travel trailer. We saw a neighbor’s trailer w/a nifty looking design & started looking. We drove by Windish in Longmont & saw an attractive Kodiak Ultra-light trailer. We also looked at another dealer in the area w/ultra-light trailers. When we decided that we liked the Kodiak we came back & worked with Jacob Bartman who made us an appealing offer w/some nice additions. The unit we wanted had a delamination problem & Jacob told us that it could be fixed under the warranty, so we decided to buy. We spoke with Craig in the finance department to fill out the paperwork & set a date to pick up the trailer. When we arrived the next week to pick up the trailer it was ready to go. They walked us through some basics and hitched up the trailer. We were pleased working w/Jacob who has stayed in touch & made initial contacts w/the service department. They asked us to use the trailer a couple of times even though it was fall weather then bring it back for the lamination & other minor fixes. I had read some reviews of Windish where people complained about the service and support so I was a little apprehensive.
We brought our trailer in for service in early October & were checked in by Whitney. She reviewed our fix-it list and indicated that the time they would need to keep the trailer for service might be later than originally thought. We were fine with that. We returned to pick up the trailer in late October & we were pleased to see that the lamination fix looked great. Whitney walked us through the things we had asked to be fixed & told us they found a few other things and fixed them as well. She also gave us some tips on using the trailer that were most helpful. Overall, we have been especially pleased with the sales & service at Windish. We are excited to have a larger trailer w/lots of options & have only experienced friendly, knowledgable & helpful people at Windish. - Bill
First Time Travel Trailer OwnersWe are first time travel trailer owners and are so thankful that we found Bobby. We had spent a few weeks looking online and researching the type of trailer we wanted (5th wheel vs pull) and had looked a couple of times at Camping World on Colfax. They would only show us 2 different models priced very differently but when asked why one was more expensive the salesman guy just shrugged and said it had to do with parts used. We were irritated with them and looked online for another camper facility. We decided to go to Windish based on the Yelp reviews.
We showed up about 15 minutes before the sales floor closed on a Thursday afternoon. Bobby was happy to show us a few models. What made us decide to stick with him and Windish was the fact that before he showed us any models he went through an education process for us. Bobby took the time to teach us the differences between fiberglass vs aluminum and other things that we did not know we even needed to know! We instantly felt better about making this big purchase and were very thankful we found Bobby.
Bobby took into consideration all the requirements we needed - what our truck could pull, the bunks we needed for our boys and that it needed to be easy for me to learn to use on my own being among the more important things - and showed us what to look for and what to stay away from in a travel trailer. Never once did we feel pushed toward one thing or another. In fact, he kept telling me things to look up about the various models when I got home to do more research. We decided to purchase from him right then and there.
What has made Bobby even more outstanding in my opinion is all his help since we took ownership of the trailer. He has patiently answered all my questions, provided assistance and advice, and has reached out to make sure we are comfortable using our trailer. Bobby has been such an asset in this process for us and I cannot express enough how thankful we are for him!
The Taylor's - Stacie
I wanted to let you know about my experience I had with your employees this morning.
I have been waiting for a return call from your competeitor down the road for 1 week. No return call. I am needing an estimate for an older trailer that has some hail damage. When I called them back 1 week later to ask about the return call, they then informed me they don't do this unless you are a customer who purchased from them. That would have been nice to have known a week ago by returning my call.
Now to advise you the service I received from your professionals. I started with Vinny. Vinny explained everything to me, including the cost for the estimate. I truly appreciated the upfront honest information rather than to be surprised the day I bring it in. When I spoke with Vinny I wanted to contact my insurance agent to make sure they were aware of the costs. So when I called back, I spoke with Jake. Again the professionalism was very impressive.
I realize my trailer is old, and they most likely will total the trailer, but the fact that it is mine and it serves my needs they really seemed to understand.
Because of these 2, whether I decide to buy something new or keep this trailer, I truly hope I can do business with your company. This is due to Vinny and Jake.
THANKS! - Rhonda from Brighton, CO
treated us like royaltyWe just bought a travel trailer yesterday at Windish in Lakewood, and it was an amazing experience. First off, Manny Beauchamp treated us like royalty, even though we only bought an older trailer. He went above and beyond to meet our questions and needs, and was so very personable and knowledgeable! We love our trailer and can't wait to make memories in it! We will be telling everyone about Windish (and especially about Manny) and hope this business is blessed with many customers! Thank you so much! - Ben from Gypsum, CO
Very KnowledgeableWe dealt with Tim Dunn as our sales rep. Tim was very knowledgeable and was not at all pushy. Our overall experience with windish was great . Even the service dept, we had a few things come up on our new grand designs imagine, but the service dept was helpful . after a little time they took care of everything. We feel that we were taken care of very well with the whole process, and would recommend them to anyone - Chris
Amazing HelpWe loved our experience with the wonderful people from Windish RV. From the first phone call to driving away with our new camper! Marty was an amazing help finding the right one and Drew did a phenominal job closing on the purchase with us! Honesty and Integrity are two attributes that are a must and these guys have both! We are super excited for our adventures in our new home away from home! Thanks guys! - Shanda
Exceptional Customer ServiceFirst off, I'm not the type to normally take time to write reviews, but wanted to regarding Windish RV. My wife and I were very green to the whole RV world and came in to just look around. We visited many times and got nothing but exceptional customer service. Michael Dane was our salesperson that we met. He was very invested in educating us with a general knowledge base and answering all of our questions. There was never any pressure to buy, but he always gave his honest and valuable knowledge in helping us with narrowing down what would be right for us. We eventually bought a used RV from them and the entire team and process was first class. They hooked everything up in the RV and spent a few hours showing us everything about it and how to use it. They made us feel like we were very important to them and that they truly valued our business. We feel so fortunate to have had them help us with the entire process and could not ask for them to be anymore professional than they were. Go there and ask for Michael Dane and happy camping! - Jeremy
exceptional experienceWe've been looking at Airstreams for over a year, and took the plunge recently with the purchase of our new Airstream International Serenity. We had an exceptional experience with Windish throughout the process, and especially with our salesperson Len Birnbaum. He was low pressure, and spent all the time we needed patiently answering questions - even six months later. We are well equipped to embark on the adventures that lie ahead, and thoroughly recommend our purchase experience at Windish to anyone considering an RV addition. - Ginger from Larkspur, CO
friendly and knowledgeableThese guys are great. Zach worked with us to get the best deal and the right unit for us RV virgins. Everyone we met, from the parts department to the finance department to the walk-through tech, was friendly and knowledgeable. Would absolutely recommend Windish RV to a friend. - Sterling from Denver, CO
Great Customer ServiceWe went to Windish to look at Airstream trailers. Len was very helpful in showing and explaining the features of the Airstream. After ordering a 25' FB twin, Len continued to answer our many questions over the phone. Jump ahead to delivery when our walk through was informative and detailed. During our trial run at a state park, we called Doug the Airstream tech at Windish and got questions answered immediately. Now we are ready for our first long adventure in our Airstream. - Chuck from LONGMONT, CO